Returns Policy:

You may return most new, unopened and unused items within 30 days of delivery for a full refund less 25%. You are responsible for the return shipping fees.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

If you need to return an item, please email us at, state what items you are needing to return and the reason for the return.

We will send over a return form that needs to be filled out.  Once we received the signed form, we will issue an RMA# that needs to be clearly written on the outside of the box.


Shipping Policy: 

Most of the items will have an estimated shipping time on each product page.  We do not physically stock everything on our site (that would be a lot of items!)  For example: Usually ships in 3 - 5 business days plus transit times.  This means that it will leave the factory or our warehouse in that time frame then the shipping times.(PLEASE NOTE:  Your items will usually ship much sooner!)  If you are in need of something quicker, please let us know before ordering so we can make sure we can accommodate your order.   

PLEASE NOTE: That single sheet orders and minimum orders can take longer due to shipping at the best rate possible.   Plus, faster shipping results in HIGHER shipping prices.  It is weight based and tile is VERY heavy. 

Once you receive the package, you need to inspect and email us on any damage, wrong item or missing items within 3 days of receiving the order!


Damaged Items Policy:

Although we try and pack all of our tiles VERY carefully, sometimes accidents do happen.  We want to take care of these issues right away.  The beauty with a lot of our items being mesh mounted is that an individual tile can be peeled off and easily replaced during installation.  So for example, lets say you had 4 pieces broken on 3 different sheets.  We would not send out 3 new sheets, we would send you out 1 sheet so you can peel off and replace the damaged tiles.  Normally when you order tile you should add in a 10%-12% waste factor for cuts and damage, but we understand the need to have extra as well.

On Field Tiles (4 x 4, 3 x 12, 4 x 16) ceramic and glass, we will need a count and pictures of damaged tiles that were in the box, once we receive, we can get you replacement tiles.  On a side note, also realize that if you are laying in a subway pattern, if a few of the tiles have chipped corners, those can be used for the cuts and waste as well.

All we ask is that you take a couple of pictures of the damaged tiles, email them over to us so we can process and get you our the replacement tile.  If you have any questions on this, please feel free to contact us before placing your order.


**Please do not order tiles based on color name!  It is VERY important to order a color sample if it is not a national brand that you have seen in a local store.  Also, do not order from just looking at the computer screen.  Every monitor is different and we do our best to get the realization of the tile:

Payment Refund:

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Hot List Items:

Only regular priced items may be refunded, unfortunately Hot List items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at